It’s a thing isn’t it, we wait and we do it often. we wait for assistance on the phone if (god forbid) we have to call any call centres, I have had the pleasure of calling the ATO today. I would like to submit our BAS, I know I am on time with it and up to date but there is a small issue the site reads ‘maintenance’ so I go down the site, read it and ‘maintenance’ was supposed to be finished on Friday 2nd January, so I call.
I get asked do I “need to submit the BAS today?” I respond by saying well “I don’t get a choice as to whether or not I have to pay it so I can’t se why I can’t claim it back when I want to.” I didn’t say it in any tone, I said it calmly and in a nice voice it was received with stunned silence, I had to ask “are you still there?” she was and then asked if I could be put on hold for 5 minutes. “Sure I got nothing else I could be doing?” this was after waiting for 5 minutes to press all of the numbers to get to customer service and now I wait again.
9 Minutes later she comes back with an apology and no answer, “we had such BIG upgrades over Christmas new year that well it could have something to do with it.” “ok” I say, “it was such BIG upgrades” she says again “yep heard you the first time and when can I look to submitting my BAS?” ” umm perhaps try it this afternoon” “right”. With that she hangs up and I am left waiting again.
I have made 13 phone calls today to various people and only 1 has answered my calls, It drives me mad this waiting as a primary producer I normally get to inform them that there is only 1 person on this call that gets a salary and it’s not me. Whilst they can spend the time doing whatever it is they do I am waiting.
I am better at waiting than I use to be, I think our Telco is the worst if you have to call them, I have had over an hour on the phone to 6 different people to correct a problem and by the end of it I was screaming at them. I know it doesn’t help but the frustration that your issue isn’t being resolved is enough isn’t it? Rather than *headdesk* , probably need to do it in something soft and ‘toughen up.” face plant.
Here we are in the first week of 2015 and we’re waiting and today it shits me to tears. Perhaps it’s a Monday or perhaps I need to get out of my own way, but I am trying to work to a schedule so that things can progress. welcome back all of those people who enjoyed holidays and I apologise in advance if you are unfortunate enough to get me on the other end of the phone.
If you are one of those people I’m waiting on a call back from please call me back or even email me. You KNOW who you are.